CUI-Broadband Technician

Broadband Technician

About CUI Telecommunications

At CUI Telecommunications, we connect people, homes, and communities through reliable broadband and telecommunications services. As a growing telecommunications service provider, we specialize in residential broadband installations, maintenance, troubleshooting, and customer support.

We're looking for motivated, dependable individuals to join our team as Broadband Technicians. Whether you're an experienced technician or someone looking to start a career in telecommunications, CUI provides the training, equipment, and support needed to succeed.

Position Overview

As a Broadband Technician, you will be responsible for installing, maintaining, and troubleshooting residential broadband services, including high-speed internet, cable television, and related telecommunications equipment.

This is a hands-on, field-based position that requires technical aptitude, strong problem-solving abilities, and a commitment to delivering an excellent customer experience.

Technicians work independently in the field while collaborating with dispatch, supervisors, and operations teams to ensure installations and service appointments are completed safely, efficiently, and to company standards.

Key Responsibilities

Installation & Service

• Install, activate, maintain, and repair residential broadband services, including high-speed internet, cable television, and associated equipment.

• Install and configure modems, routers, wireless gateways, set-top boxes, and other customer-premises equipment.

• Perform residential installations involving coaxial cable, fiber-optic connections, and other broadband infrastructure as required.

• Route, terminate, and test telecommunications cabling while maintaining professional installation standards.

• Troubleshoot connectivity issues, signal loss, equipment failures, and service interruptions.

• Utilize diagnostic tools, signal meters, and testing equipment to identify and resolve technical issues.

• Verify service performance and ensure all installed equipment operates properly before completing appointments.

Customer Service

• Provide a professional, courteous, and positive customer experience during every service appointment.

• Explain installed equipment, available features, and basic troubleshooting procedures to customers.

• Communicate service findings, installation requirements, and potential delays clearly.

• Maintain a clean and professional work environment at customer locations.

Safety & Quality

• Follow all company safety procedures, industry standards, and applicable telecommunications requirements.

• Safely operate ladders, hand tools, power tools, and testing equipment.

• Perform work in attics, crawl spaces, outdoor environments, and other residential installation areas.

• Maintain company-issued vehicles, tools, equipment, and inventory.

• Complete required service documentation, work orders, and installation records accurately.

• Meet established productivity, quality, safety, and customer satisfaction expectations.

Qualifications

Required Qualifications

• Must be at least 23 years of age.

• Possess a valid driver's license and meet company motor vehicle record (MVR) and insurability requirements.

• Ability to pass required pre-employment screenings, including a background check and drug screening, as applicable.

• Strong communication and customer service skills.

• Basic mechanical aptitude and willingness to learn technical skills.

• Ability to work independently, manage assigned appointments, and solve problems in the field.

• Dependable attendance, strong work ethic, and attention to detail.

• Ability to work flexible schedules, including occasional weekends and overtime based on business needs.

Preferred Qualifications

• Previous experience in broadband, cable television, fiber optics, telecommunications, or residential installations.

• Familiarity with coaxial cable, fiber-optic connections, modems, routers, and wireless networking.

• Experience using signal meters, cable testers, or other telecommunications diagnostic equipment.

• Previous experience in field service, construction, electrical work, HVAC, or related skilled trades.

Previous industry experience is preferred but not required. Paid training is available for qualified candidates.

Compensation & Benefits

CUI Telecommunications offers a competitive compensation package and the opportunity to build a long-term career in a growing industry.

Benefits and incentives may include:

• Competitive compensation with opportunities for performance-based bonuses.

• Weekly pay.

• Paid training for entry-level technicians.

• Company-provided vehicle and fuel card.

• Company-issued tools, equipment, uniforms, and mobile phone.

• Medical, dental, and vision insurance options.

• Opportunities for overtime based on operational needs.

• Career advancement into senior technician, quality control, field supervision, and operations leadership positions.

• Additional incentives and sign-on bonuses where applicable.

Build Your Career With CUI

Start Here. Go Anywhere.

A career in telecommunications is more than just a job. It's an opportunity to develop valuable technical skills, work with evolving broadband technology, and grow within an essential industry.

At CUI Telecommunications, we believe in developing our people and creating opportunities for advancement. Whether you're beginning your career or bringing years of experience, we want to help you take the next step.

Ready to get connected? Apply today and start building your future with CUI Telecommunications.

CUI Telecommunications is an Equal Opportunity Employer. We consider qualified applicants without regard to protected characteristics in accordance with applicable federal, state, and local laws.