Customer Account Representative

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Customer Account Representative – Port of Muskogee

Role Purpose / Mission

The Customer Account Representative will be the point of contact for Webco’s external slitting customers, the raw material planning group and operations for the Port of Muskogee. They will handle the needs of our external customers from cradle to grave. Constant monitoring of customer requirements and inventory levels will be required to ensure these needs are being met while responsibly managing inventory levels. They will also be responsible for coordinating shipments and invoicing slit material from our Muskogee plant to Oklahoma Carbon. This position will be officed at the Port of Muskogee and will report directly to the OKC Plant Scheduling Manager.

Key Responsibilities

• Coordination and management of communications (written and verbal) between the Customer, Raw Material Planning, and Operations.
• Receives Webco and customer master coils into SAP upon arrival.
• Creates slit work orders for Webco’s external customers.
• Maintains scheduling agreements with customer requirements to provide excellent customer service and meet shipping needs.
• Posts and invoices all customer shipped material.
• Reviews all aged coils and mults monthly and works with the customer to properly disposition materials.
• Creates and maintains transport orders from Muskogee to Oklahoma Carbon.
• Works with carriers to schedule outbound trucks for slit mults shipping to Oklahoma Carbon.
• Creates all necessary truck paperwork while on shift and maintains records.
• Coordinates scrap pickups.
• Understands Webco’s mission, goals, objectives, organizational structure, and product base.

Core Competencies & Skills

Competency

Description

Production Scheduling Leadership

Takes a leadership role within the scope of their job duties. Must be self-driven and be able to work independently.

Capacity & Flow Management

Identifies constraints and adjusts schedules to maximize throughput and minimize delays.

Problem Solving

Quickly resolves disruptions caused by outages or raw material delays.

Systems & Data Analysis

Uses SAP, Excel, and reporting tools to manage customer requirements and shipments.

Communication

Effectively communicates priorities, changes, and expectations across all levels of the organization.

Continuous Improvement

Applies Lean principles to improve scheduling discipline, flow, and reliability.

Character Attributes / Soft Skills (Aligned to Webco’s Core Values)

Attribute

Description

Ownership & Accountability

Takes full responsibility customer requirements and follows issues through to resolution.

Integrity & Trust

Acts transparently and consistently; builds credibility with internal partners.

Teamwork

Collaborates across departments to achieve shared operational and customer goals.

Agility

Adapts quickly to changing conditions and customer needs.

Professionalism

Maintains composure, judgment, and respect in high-pressure situations.

Performance Indicators / Success Metrics

• Effective utilization of work centers and plant capacity.
• Responsiveness and recovery time during outages or raw material delays.
• Accuracy and reliability of data and reports.
• Positive feedback from Customers, Operations, and plant leadership.

Required & Preferred Qualifications

Required:

• High school diploma or equivalent.
• Strong working knowledge of manufacturing flow and production processes.
• Proficiency in SAP and Microsoft Office tools (Excel, Word, Outlook, Access).
• Strong analytical, organizational, and communication skills.
• Ability to lead others and make sound decisions in a fast-paced environment.

Preferred:

• Prior experience in production scheduling, planning, operations, or expediting within a manufacturing environment.
• College coursework or degree in business, operations, supply chain, or related field.
• Experience in metals manufacturing or similar industrial environment.
• Prior leadership or supervisory experience.

Typical Physical Demands

• Work a minimum of 8 hours per day; additional hours as required based on production needs.
• Prolonged periods of sitting with continuous use of computer, monitors, keyboard, mouse, and 10-key.
• Requires corrected vision and hearing to normal range.
• Ability to manage fast-paced work and high-pressure situations.
• Occasional walking and standing in production areas.

Typical Working Conditions

• Primarily office-based in a clean, temperature-controlled environment.
• Exposure to typical office-related air contaminants such as dust.
• Occasional presence in manufacturing areas with exposure to loud and prolonged noise.
• Required use of Personal Protective Equipment (PPE) when on the plant floor, including hearing protection and safety glasses with side shields.

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