The Company

Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business.

We are currently seeking a detail-oriented and customer-focused Customer Accounts Representative to join our team. This role plays a key part in supporting the financial operations of our business by managing customer billing, collecting payments, maintaining accurate accounting records, and assisting homeowners with account-related inquiries. The ideal candidate is highly organized, enjoys working cross-functionally with multiple departments, and is committed to delivering excellent customer service while ensuring accuracy in financial transactions.

What's in it for You?

Competitive Compensation: $20-$23 hourly wage based on experience and qualifications.

Comprehensive Benefits Package: Health, dental, and vision insurance, plus long-term disability coverage.

401(k) with Company Match: Plan ahead for your future with competitive company contributions.

Paid Time Off and Holidays: Generous PTO and paid holidays per year to support work-life balance.

Responsibilities

Customer Account Setup: Receive customer contracts and accurately enter information into company accounting systems.

Billing and Invoicing: Create and distribute customer invoices according to contract terms and payment schedules.

Payment Processing: Collect, process, and accurately record customer payments.

Account Reconciliation: Reconcile customer accounts and perform related tasks to ensure accounting records remain complete and accurate.

Cross-Department Collaboration: Partner with Finance, Service & Warranty, and Customer Care teams to facilitate timely payment collection and account resolution.

Lending Partner Coordination: Work with financing and lending partners to support the efficient flow of funds.

Customer Service: Respond to customer account inquiries professionally and provide exceptional service throughout the payment process.

Qualifications

Experience: 2+ years of accounting, accounts receivable, account management, or a related field; or a combination of relevant education and experience.

Accounting Knowledge: Experience performing general accounting functions, including posting accounting entries and reconciling accounts.

Technical Skills: Familiarity with accounting software and Microsoft Office Suite.

Skills & Competencies

Attention to Detail: Ability to accurately interpret billing terms and process financial transactions with a high degree of precision.

Financial Acumen: Understanding of banking processes, financing arrangements, and common lending terminology.

Customer Focus: Strong communication skills with a commitment to delivering a positive customer experience.

Collaboration: Ability to work effectively with multiple departments to achieve shared goals.

Organization: Strong time management and prioritization skills in a fast-paced environment.

Physical Requirements

Work Environment: Office-based role involving extended periods of computer use, sitting, and data entry.

Schedule: Standard work week is 40 hours, Monday-Friday during the hours of 7:00am to 6:00pm. Occasional overtime may be approved based on business needs.

Customer Accounts Representative

About this role

What's in it for You?

Responsibilities

Qualifications

Skills & Competencies

Physical Requirements

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