The Company

Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business.

At Renewal by Andersen of Oregon and SW Washington, we believe in delivering a seamless, high-quality experience to every homeowner we serve. We're looking for a detail-oriented and self-motivated individual to join our team as a Tech Coordinator - Weekend. This role is perfect for someone who thrives in a fast-paced remote environment, enjoys keeping things organized behind the scenes, and takes pride in making sure every project moves forward without a hitch.

What's in it for You?

Schedule: Saturday & Sunday, 10:00am-8:00pm PST.

Competitive Pay: $20/hour.

Comprehensive Benefits Package: Health, dental, and vision insurance, plus long-term disability.

401(k) with Company Match: Secure your future with a 4% company match.

Responsibilities

Appointment Scheduling: Monitor the tech schedule and ensure Tech Measure appointments are booked as quickly as possible, coordinating directly with Sales reps who are in-home with customers.

Responsive Support: Be available during all working hours to respond to scheduling inquiries and appointment requests from the Sales Team.

Order Entry: Import customer files from Sales and create orders accurately in our internal database.

Contract Review: Cross-reference sold agreements against our system to verify accuracy, and update information as needed.

Rescheduling and Cancellation Follow-Up: Handle rescheduling requests as they arise, and follow up on cancellation requests to confirm they're properly removed from the system.

Additional Duties: Participate in team efforts and complete other tasks as assigned.

Qualifications

Location: Must reside in the Oregon or Washington area, with the ability to come into our Portland office for training.

Education: High school diploma or GED required.

Experience: 1-2 years of customer service. experience preferred; experience with Salesforce a plus.

Equipment: Must have a laptop or desktop compute and a reliable home workstation.

Skills

Attention to Detail: Maintains a high level of accuracy when reviewing contracts, entering data, and cross-referencing information.

Multitasking: Manages multiple requests and priorities simultaneously in a fast-moving environment.

Time Management: Self-driven with the ability to stay organized and on top of tasks independently.

Customer Service: Communicates professionally and helpfully with the Sales Team and other departments as needed.

Problem-Solving: Identifies issues and works through solutions confidently when challenges arise.

Physical Requirements

Work Environment: Work is performed entirely in a remote home setting.

Physical Demand: Sedentary work that primarily involves sitting, standing, and data entry.

Tech Coordinator - Weekend

About this role

What's in it for You?

Responsibilities

Qualifications

Skills

Physical Requirements

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