Customer Advisor (French)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a French speaking Customer Advisor for their office in Athens, Greece.

Position: Customer Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Handle customer inquiries via email, phone, live chat, and messaging platforms

• Provide professional technical support to restaurant partners using the company's hospitality platform

• Deliver excellent customer service while acting as a brand ambassador

• Resolve customer issues efficiently and accurately, identifying customer needs quickly

• Escalate complex technical or billing issues to the appropriate internal teams

• Maintain accurate customer records and case documentation

• Ensure high-quality service while meeting productivity and performance targets

• Support restaurants with platform-related questions and operational requests.

REQUIREMENTS:

• Native or fluent French (C1) with excellent written and spoken communication skills

• English B2 minimum

• Previous experience in customer service, hospitality, or customer relations

• Strong customer-focused mindset with excellent communication skills

• Excellent written communication for email support

• Strong active listening and problem-solving skills

• Good computer literacy

• Ability to manage multiple tasks and prioritise effectively

• Ability to work efficiently in a fast-paced environment

• Understanding of handling sensitive customer data

• High level of empathy, particularly in time-sensitive hospitality situations.

BENEFITS:

• Access to corporate gym facilities

• Daily performance allowances based on office or hybrid presence

• Performance-based bonuses and additional incentive programs

• Structured onboarding and training support

• And many others!!!