Customer Advocate

As a Customer Advocate, you will receive:

• Competitive Compensation
• Mentoring
• Unlimited Commissions Potential (Yes: Unlimited!)
• Performance based Cash Bonuses

• Annual Sales Trip
• 57% Discounts on AT&T plans up to 5 lines
• Professional Development & Opportunities for Career Advancement
• Medical / Dental / Vision
• Paid Time-Off

• 401K
• Health Saving Account (Employer contributions)
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Start-up / Family Culture

• Employee Assistance Program(counseling on health and wellness, work life balance, and concierge services)
• Corporate Discounts (concert & sporting event tickets, restaurants, hotels, gyms, childcare, rental cars, and more!)

DUTIES AND RESPONSIBILITIES:

• Brainstorm and identify ways of increasing sales to meet monthly sales goals individually as a team

• Welcome all guests in a professional and friendly manner both in-store, on the phone, and out in the field
• Cultivate an outstanding guest experience — provide guests with professional wisdom and advocate for the most appropriate products and AT&T solutions to meet their needs
• Develop and maintain business relationships within the community
• Participate and assist in marketing efforts to solicit and promote new business inside and outside of the retail store
• Assist with retail merchandizing duties, like completing product inventory, maintaining a world-class retail environment, and cashier duties

• Demonstrate integrity and respect when interacting with guests and co-workers
• Troubleshoot and diagnose wireless products through Service & Repair procedures
• Assist with other tasks and duties

Requirements:

• High school diploma or equivalent; 2 year/associate’s degree preferred
• Excellent communication, interpersonal, and effective problem-solving skills
• Strong organizational and time management skills
• Professional, energetic, motivated, and positive attitude
• Basic math, internet, and technology skills

• Previous experience in sales, hospitality, restaurant, or service industry preferred.
• Availability of flexible scheduling to include days, evenings, and weekends
• Good driving record & reliable transportation
• Excellent references; must pass a background check.
• This position involves sitting, standing, walking, reaching, bending and light to moderate lifting