Customer Buying Representative
SydneyOn-site
AI Summary
Customer Buying Representative at Carma handles warm inbound leads via phone, email, and live chat to guide customers through selling their cars. The role focuses on discovery, pipeline management, objection handling, negotiation, and closing, with no cold calling involved.
About this role
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride!
As a Customer Buying Representative, you’ll be the go-to guide helping customers with their selling journey. You’ll work with warm, inbound leads across phone, email, and live chat, with no cold calling involved. Along the way, you’ll develop valuable skills in discovery, pipeline management, objection handling, negotiation, and closing. All while making the car-selling experience simple, supportive, and genuinely enjoyable.
Key Responsibilities
- Own every customer conversation and turn warm leads into happy customers.
- Ask thoughtful questions to uncover needs, capture key details, and build trust quickly.
- Manage your pipeline, follow up consistently, and keep opportunities moving.
- Learn how to handle objections with confidence, we’ll give you the tools, coaching, and support to sharpen your approach.
- Close deals, climb the leaderboard, and see your results reflected in your commission.
- Build practical sales skills that can support your long-term growth in a modern, technology-led environment
Skills, Knowledge & Expertise
- You’re early in your sales career and ready to build strong foundations for the future.
- You have some experience in sales, customer service, retail, hospitality, or another fast-paced, people-focused environment.
- You’re curious about tech sales and excited to develop transferable, in-demand sales skills.
- Technology comes easily to you, and you’re quick to learn new systems and processes.
- Targets motivate you, you’re driven by progress and enjoy seeing your effort translate into results.
- You have a growth mindset and are eager to learn, adapt, and put feedback into action.
- You’re a natural people person; connecting with people, listening carefully, and going the extra mile.
- You’re comfortable working a rotating roster, including weekends (5 shifts a week).
Benefits
- Cash in on our uncapped commission structure and watch your hard work pay off!
- Gain hands-on experience across customer discovery, pipeline management, objection handling, and closing.
- Put your development into practice with warm, inbound customers rather than cold calling.
- Grow your confidence, commercial thinking, and communication skills in a performance-focused environment.
- We’re a tech business so you know the drill — fully stocked kitchen, unlimited coffee, pool tables, table tennis & more!
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Skills
ClosingCommission TrackingCRMDiscoveryEmailFollow-upLive ChatNegotiationObjection HandlingPhone SalesPipeline Management
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All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.