CUSTOMER CARE AGENT WITH ENGLISH LANGUAGE

24-7ContactCenter is a multi-channel contact center located in Kos, Greece. We provide call center, Live Website Chat and Social Media Monitoring services customized to fit the needs of our clients. We integrate personal integrity and a strong commitment to the values of service in everything we do – inside and out.

It’s our goal every day to combine an entrepreneurial spirit and innovative thinking to support our clients. Giving back to our clients, our associates, and the communities where we live and do business is an idea we take very seriously

Your role:
The customer support team is responsible for answering various questions and requests addressed with us by our customers. Questions are received and answered by phone and e-mail in English

• You have great customer service skills and are focused on customer needs;
• You have active and creative contribution to the whole support process, thus providing the best services and products for our clients;
• You love practicing your language skills;
• You can keep your cool in stressful situations and your ultimate goal is to provide solutions to the customer as efficiently as possible;

Qualifications

Requirements as mentioned below represent the minimum

• Fluent or native in English language;
• Self motivated, pragmatic, friendly and communicative;
• Experienced in similar position, with a strong focus on customer service;
• Customer relationship skills to manage telephone-based interactions, including escalations;

Additional Information

All your information will be kept confidential according to EEO guidelines.