Posted 117 months ago
Customer Care
AI Summary
Handles telephone inquiries and complaints from medical-provider customers, using standard scripts to gather information, resolve issues, and log calls.
About this role
Customer Care
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Medicare/Medicaid Experience PREFERRED but not mandatory
Previous call center experience required
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
This person will be dealing with providers that are in the medical
space.
Communicates appropriate options for resolution in a timely manner.
Additional Information
$14/hr
3 months