Customer Care Manager

Greeting!!

Aarna HR Solutions is a Human Resource Recruitment Company providing services to Various IT, ITES and Non- IT companies across India. Aarna Solutions strive towards hiring the best and the brightest talent in the industry. We hire individuals with a strong sense of pride in their performance, team spirit, and a desire to excel.

We have immediate openings for "Manager – Customer Care" for our Reputed Manufacturing Client located in Kolkata/ Guwahati / Ahmedabad.

About Company:

Our Client is the world's fourth largest bus manufacturer with the most complete range of transit vehicles that meet every need that arises in our day-to-day travel. It has continued to be the leader in this segment not just by setting technological benchmarks but also by adapting innovations effectively to suit Indian travel conditions. It manufactures a variety of premium buses and coaches that cater to the entire gamut of utility vehicles and applications, from luxurious inter-city travel options to safe transport choices for school going children. While fully built buses come in a wide range from 12 seaters to 67 seaters, Chassis options vary from 4 tonne GVW (5m length) to 16 tonne GVW (12m length).

About Position:-

Qualification: BE (Mechanical / Automobile Engg)

Experience: 7-14 yrs.

Job Role Summary:

· To analyze the technical complaints of the vehicle in the field.

· To provide feedback on Product Performance and for Product

Improvement.

· To assist in spare parts requirement in co-ordination with Spare Parts division.

· Inspection of failed components to give decision.

· To train Dealers/Customers’/Technicians on Product and driving.

· To visit Dealer and Customer to provide technical assistance.

· To rectify defects in vehicles / overhaul aggregates.

· To inform manufacturing team on the field expectation.

· Help NPI team to know the market feedback & customer expectation

· To interact with customers on Sales & Marketing of Buses

Technical Competencies

· Working knowledge of computers required.

· Knowledge of SAP

## Additional Information

Interested candidates can share your updated CV with the below mentioned details with your interest ASAP.

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