Customer Care Manager

Customer Care Manager

Join Our Team at Gardens of Babylon

Gardens of Babylon is looking for an experienced, organized, and customer-focused Customer Care Manager to lead our client communication team. This role is responsible for creating an exceptional customer experience by overseeing all inbound and outbound communication while supporting our sales, maintenance, design/build, and garden center teams.

If you're passionate about customer service, enjoy leading people, and thrive in a fast-paced environment where every day is different, we'd love to meet you.

What You'll Do

As our Customer Care Manager, you will:

• Lead, coach, and develop a small Customer Care team.
• Manage all customer communication through phone, text, and email.
• Ensure every client receives prompt, professional, and friendly service.
• Qualify inbound leads and schedule appointments for the Sales team.
• Build relationships with prospective and existing clients through proactive outreach.
• Support current clients by answering questions and resolving concerns.
• Coordinate deposits, payments, and billing communication.
• Maintain accurate records in HubSpot and other company systems.
• Monitor customer satisfaction and team performance through key performance metrics.
• Improve communication processes, templates, and internal workflows.
• Partner with Design/Build, Maintenance, and Garden Center teams to ensure a seamless customer experience.
• Help identify opportunities to improve efficiency and client retention.

What We're Looking For

• 3+ years of customer service, client success, or operations experience.
• Previous leadership or supervisory experience preferred.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Experience with CRM systems (HubSpot preferred).
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Experience in landscaping, construction, home services, or another service-based industry is a plus.

Why You'll Love This Role

• Make a direct impact on the customer experience.
• Lead and develop a growing team.
• Work closely with multiple departments across the company.
• Help improve systems and processes that drive business success.
• Opportunities for career growth into operations, account management, or senior leadership.

What We Offer

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Supportive, team-oriented culture
• Opportunity to grow with one of Middle Tennessee's premier landscape companies

If you're a motivated leader who enjoys building relationships, improving processes, and creating exceptional customer experiences, we'd love to hear from you. Apply today and help us continue delivering outstanding service to our clients.