Customer Care Manager - Home Care

Support older Australians to live independently in their own homes.

At Healthcare Australia (HCA), we're passionate about helping people live safely and independently at home. Our Home Care team delivers personalised support that enables older Australians to maintain their independence while receiving the care they need.

We're looking for a Home Care Coordinator to support clients across Melbourne, primarily within the Mornington Peninsula region.

As a Care Coordinator, you'll manage a portfolio of Home Care clients and be their trusted point of contact throughout their care journey.

You'll conduct client assessments, develop personalised care plans, coordinate services, monitor outcomes, and work closely with internal teams to ensure every client receives exceptional care.

This is a varied role that combines customer service, care coordination, relationship management and case management. Other day to day activities include:

• Conducting client assessments and develop personalised care plans
• Coordinating services that support client goals and independence
• Building strong relationships with clients, families and referral partners
• Monitoring service delivery and conduct regular care reviews
• Managing Home Care Package budgets and funding
• Completing service agreements and maintain accurate documentation
• Working closely with Recruitment, Rostering and Service Delivery teams
• Supporting client onboarding and respond to customer enquiries or concerns
• Maintaining compliance with aged care legislation and HCA policies

Let's talk about you!

As a Care Coordinator, you'll enjoy building relationships and making a genuine difference in people's lives.  Experience coordinating services, managing a caseload or supporting clients is ideal, or relevant experience across the Home Care, aged care, disability or broader community services industry.  

Experience with Home Care Packages or the Support at Home program is highly regarded but not essential.

Why you’ll love working with us!

• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - novated leasing available with Smart group 
• Be part of a well-respected Australian based organisation of more than 3,000 employees

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.