Customer Care Representative (English & German Speaking/UK Based) - FTC
AI Summary
Handles inbound customer inquiries via phone, chat, and email for a DTC e-commerce brand, resolving issues related to orders, returns, and product information in English and German.
About this role
About Ruggable:
Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading!
Job Summary:
Ruggable is looking for a full-time Contract Consumer Care Representative to join our international team to cover a maternity leave! This individual will act as the voice of Ruggable, interacting with our European customers in English and German primarily via phone, WhatsApp and email. The ideal candidate is someone with prior experience conducting phone calls in customer service, has a positive and upbeat attitude, and thrives in a fast-paced work environment with highly engaged teams.
What You’ll Do:
- Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service primarily via phone, chat and email
- Provide timely and thorough resolution to consumer inquiries, including ones pertaining to returns, cancellations, exchanges, order status, product recommendations, etc.
- Act as a product expert, maintaining a well-rounded understanding of our website, features, stockists and products
- Communicate with management to escalate problems and recommend resolutions to better our consumer experience
- Be a collaborative team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across the team
What You’ll Need to Have:
Required:
- Fluency in German and English
- Physically based in the UK for the full length of contract
- Excellent written and verbal communication
- Passionate about helping others and finding solutions
- Ability to resolve inbound inquiries across channels with high empathy and customer engagement
- Ability to summarize and escalate issues quickly and concisely
- Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
- Must be a team player
- Self starter and multi-tasker, while remaining responsible and detail-oriented
- Willingness to work between flexible shift schedules to support live channels as needed
Preferred:
- Experience working in omnichannel CPG organizations
- Familiarity with ecommerce and CRM platforms (Shopify, Zendesk), best practices and industry at large
- Trilingual (English, German, French)
Details:
- Monday - Friday, 8:00 am - 5:00 pm BST
- ~1 year fixed term contract, remote (required to be based in the UK)
- £ 28,000 base salary
At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.
If you are based in California, we encourage you to read this important information for California residents linked here.
To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.
Skills
Explore related jobs
More jobs at Ruggable
- RGrowth Creative Lead, Art DirectorLos Angeles, California
- RSenior Scriptwriter / Storyteller, Growth CreativeLos Angeles, California
- RPlant Manager (LA)Los Angeles, California
- RDirector of Digital Product OperationsLos Angeles, California
- RWarehouse Supervisor (Bilingual)Charlotte, North Carolina
- RDirector, ProcurementLos Angeles, California
Similar CRM Platforms jobs
Jobs in London
- C
C++ Trading Developer, Quant Trading TeamCrypto.com · London - WSenior Client Partner (New Business)Waracle · London, England
- SEvent Travel Planner CoordinatorStrata · London, Greater London
- L
SDR Team Lead UK/US/UAELegalfly · London, Greater London - LSenior Account Executive NordicsLegalfly · London, Greater London
- DConsultant Financial ServicesDelta Capita · London, Greater London
Browse these categories
Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.