Customer Care Specialist - Inbound Phone Support (Remote in Texas)

We are seeking energetic, service-oriented Customer Care Specialists to join our Call Center Operations team in full-time, virtual/work-from-home roles. Our Specialists are the face of HONK and interact with our customers every day, helping them when they need us most. This is a fast-paced environment that requires the ability to think on your feet, respond quickly, and provide an exceptional customer experience.

This is a fully remote position. Candidates for this job posting must reside in Texas.

HONK operates 24/7, and we currently have several full-time shifts available.

Responsibilities

Interact directly with customers by phone, providing friendly, professional, and timely support

Use HONK’s proprietary technology to connect customers with our nationwide network of service providers

Listen to and assess customer needs, build rapport, and provide solutions tailored to each situation

Monitor service requests through completion and help resolve issues or delays that may arise along the way

Communicate clearly with customers about their service, expectations, and next steps

Deliver a high level of customer service while working efficiently in a fast-paced environment

Think creatively and take ownership of customer issues to help ensure a positive experience from start to finish

Develop a strong understanding of HONK’s services, technology, and processes to confidently assist customers and answer questions

Preferred Experience

Experience in a customer facing environment resolving issues over the phone

The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations

Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure

Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)

Fluency in English. Spanish a plus

Additional Requirements

Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)

Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload

It is preferable that you have experience working from home and have equipment that supports a work from home environment.