Customer Engagement Manager

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.

Job Summary

We are seeking a passionate and talented Customer Engagement Manager to join our dynamic team.

The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.

Key Responsibilities:

*   Lead and execute a global omnichannel customer engagement strategy aligned with business goals, overseeing and guiding Omnichannel Specialists across global clusters. 
*    Define, optimize, and continuously improve customer journeys and touchpoints across markets. 
*    Drive customer-centric decision-making using data, insights, and market trends. 
*    Align global and local engagement plans in collaboration with cross-functional teams. 
*    Advance digital and next-generation engagement models to enhance the customer experience. 
*    Track and optimize performance using KPIs (NPS, ROI, sales impact). 
*    Maximize ROI through effective engagement mix, prioritization, and resource allocation. 
*    Ensure full compliance with company policies, industry standards, and local regulations. 
*    Lead global insights gathering to improve content, channels, and communication effectiveness. 
*    Enable omnichannel capability building, coaching, and upskilling across markets.

Requirements

*   Minimum of 12 years of total professional experience, with strong exposure to customer engagement, omnichannel, marketing, or commercial excellence. 
*    Proven experience in regional or global roles within complex, multicultural environments. 
*    Strong analytical capabilities with demonstrated experience in data-driven decision-making and KPI management. 
*    Solid understanding of digital transformation, omnichannel strategies, and customer experience models. 
*    Strong stakeholder management, communication, and leadership skills across cross-functional and geographically diverse teams. 
*    Mandatory experience in pharma, healthcare, or other highly regulated industries. 
*    Bachelor’s degree in business, Marketing, Life Sciences, or a related field; a master’s degree is an advantage. 
*    Fluency in English is required; additional languages are a plus.