Customer Excellence Coordinator

 

Bring your ideas, help shape what’s next  

Bluecurrent is helping shape the energy future of New Zealand and Australia, empowering partners with strategic insights and innovative technology.  

For nearly two decades, we’ve been a trusted leader in smart metering and digital solutions, helping businesses and communities make better energy decisions.  

People are at the heart of everything we do. Bluecurrent offers a supportive, inclusive workplace with fantastic benefits, growth opportunities, and an authentic commitment to sustainability.  

Every day we live our values of collaboration, innovation, and delivery, so join us and let’s create a smarter, more sustainable future together. 

About the role 

Drive continuous improvement, deliver excellence, and support customers.

An exciting opportunity has become available for a Coordinator to join our collaborative Customer Excellence team. This role sits within the Projects team while also supporting the wider Customer Excellence team.

In this role, you'll help keep things running smoothly by managing workflows and supporting customers and stakeholders with their queries. You'll also play an important role in maintaining data quality and supporting the team to deliver a seamless end-to-end experience.

Key responsibilities include:

• Ensuring tasks are well organised, prioritised, and delivered on time.
• Providing customers and stakeholders with clear, timely, and effective support, resolving queries professionally.
• Acting as an escalation point for more complex issues and seeing them through to resolution.
• Maintaining accurate data and records.

What you'll bring

This is a great opportunity for someone who enjoys variety, takes initiative, and is motivated to continuously improve how things are done.

You'll ideally bring:

• A curious mindset with a focus on continuous improvement, problem-solving, and learning.
• Strong attention to detail and accuracy.
• Experience using Microsoft Office applications.
• Clear and effective written and verbal communication skills.
• Experience planning and coordinating activities through to completion.
• A positive, can-do attitude and a collaborative approach.
• Strong time management skills and the ability to balance competing priorities.
• Experience in customer service, administration, or a similar role.

Ready to bring your ideas and experience to help deliver excellence? Apply now.

If you require assistance or accessibility support from us during the application and selection process, please call us on +64 9 978 7792.