Customer Experience Intern

Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.

Our Core Purpose: We ensure mobile technology works so that people can focus on what matters

Our Core Values:

• Genuine and Respectful
• Pride in Everything We Do
• Excellence through Innovation
• Obsessed with Customer Success

Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.

We are actively looking for highly motivated professionals with a positive attitude who desire to be part of our growing team.

Customer Experience Intern

As a Customer Experience Intern, you'll support our Customer Experience team by assisting with customer inquiries, order management, warranty support, and cross-functional coordination to help deliver an outstanding customer experience. This internship offers hands-on exposure to customer service, operations, and business communication, providing an excellent opportunity to build practical skills in a collaborative and fast-paced environment.

Job Responsibilities:

• Help manage incoming phone calls, email, and take the extra mile to engage customers
• Identify and assess customers’ needs to achieve satisfaction
• Escalate unresolved issues to the appropriate internal teams
• Collect prompt and accurate feedback from customers
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within determined SLA; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Purchase Order and Sample Order creation, review, release
• Work on RMA requests, Invoice inspection, timely processing
• Provide ETAs and tracking numbers proactively
• Be a support for all warranty issues
• Help in weekly open order review and inspection, communication to partners
• Other tasks and projects assigned by manager

Job Requirements:

• Background in communication, marketing, or business
• Willingness to work on night shift and hybrid work model at Silver City, Pasig