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Amar Bank

Posted 4 months ago

Open

Customer Experience Retail (Bandung)

BandungOn-site

AI Summary

Field-based customer onboarding and verification specialist who coordinates with internal teams, visits customer sites, and ensures accurate borrower data and smooth contract processes.

About this role

Responsibilities:

  • Ensure the accuracy and completeness of borrower customer data.
  • Conduct contract signing with customers in accordance with company procedures.
  • Perform field visits or surveys to customers’ offices to verify information and maintain service quality.
  • Provide an excellent customer experience through professional interaction and responsive service.
  • Coordinate with internal teams to ensure smooth and efficient customer onboarding and contract processes.
  • Minimum SMK/SMA/Diploma degree in any major.
  • Preferably has experience in customer service, field survey, or credit administration.
  • Strong communication and interpersonal skills.
  • Detail-oriented, honest, and responsible.
  • Willing to work in the field and travel to customer locations.
  • Able to work both independently and as part of a team.
  • Possess a valid driving license (SIM C/A) is an advantage.
  • STNK & Motorcycle valid number plate.
  • Have an active smartphone and cellphone number.
  • Mastering the Jabodetabek and surrounding areas.

    • Skills

    CommunicationContract SigningCustomer OnboardingCustomer ServiceData AccuracyData VerificationDetail OrientationDriving LicenseField SurveysInterpersonal SkillsMobile CommunicationOffice/site VisitsProcess CoordinationSIM C/ASmartphone Usage

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