Posted 1 month ago
Customer Experience Technician (full-time)E-Networks
Customer Experience Technician (full-time)
Berbice, Region 6, GuyanaOn-siteFull-time
AI Summary
Provides hands-on technical support and troubleshooting for customers using E-Networks devices and services, including mobile devices, routers, cable boxes, and portable power products.
About this role
Key Responsibilities
Customer Support & Technical Troubleshooting
- Engage directly with customers to understand and resolve technical issues related to mobile devices, SIM cards, cable boxes, routers, extenders, any devices associated with our services, Kospet, Ecoflow, and other company products.
- Conduct SIM/device compatibility tests, device functionality checks, and feature validation.
- Test equipment related to our internet/cable services and devices sold by ENet to identify faults, signal issues, or configuration problems.
- Provide clear, accurate technical explanations to customers to enhance understanding and guide them toward effective solutions.
- Support CERs with technical information that enhances their interactions and improves overall service delivery.
Skills
Cable Box DiagnosticsDevice Compatibility TestingEcoflowFeature ValidationInternet Service TroubleshootingKospetMobile Device TroubleshootingRouter ConfigurationSignal TestingSIM Card Testing
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.