Customer Happiness Agent
AI Summary
Handles customer enquiries and feedback across chat, phone, social, and email channels to ensure high satisfaction and timely resolution of delivery issues.
About this role
Duties to include, but are not limited to:
Ensure customer enquiries are dealt with in a timely manner across all channels ( chat, phones, social and emails)
Maintain high level of customer satisfaction rate across all channels
Escalate time sensitive orders appropriately within timely manner
Clearly relay relevant information when escalating enquiries
Continued development and improvement of customer service level
Maintenance of google spreadsheets in conjunction with warehouse personnel to monitor service levels
Ability to work effectively as a team to put the customer first at all touch points
Who are we looking for?
1+ year experience in delivering awesome customer experience results
Perfect written and verbal communication skills. Your English needs to be exceptional.
Adapt to the Showpo TOV within the business and towards customers
Adaptable, flexible and able to work autonomously and unsupervised
Typing speed > 60 words per minute
Skills
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.