Customer Onboarding Specialist

Customer Onboarding Specialist

Since 1993, ACD has been a leader in providing a distribution channel for over 350 vendors and manufacturers, as well as over 3,000 customers. With a high level of vendor and customer satisfaction, we have enjoyed a steady increase in sales over the years. We offer competitive salaries, medical, dental, vision, company-paid life and disability insurance, Earned Time Off, 401k, employee discount, and room for advancement. Join our team and help us “deliver fun”!

ACD Distribution, a leader in the hobby, game and toy industry has an opening for a Customer Onboarding Specialist in Middleton, WI. If you enjoy working with people, strive for results and customer satisfaction then ACD is your employer of choice!

The Customer Onboarding Specialist is responsible for processing customer applications from start to finish and providing support and guidance to potential customers.

Overall Responsibilities:

• Manage all aspects of the customer onboarding experience as the main point of contact for applications, inquiries and issues providing timely response.
• Establish and maintain a courteous and professional relationship with ACD Customers.
• Work collaboratively with all departments to ensure the success of applicant’s onboarding process.
• Make process enhancement requests based on customer feedback.
• Perform other duties as assigned by the management team.

Qualifications

Qualifications:

• High School Diploma or GED required
• Prior customer service preferred
• Excellent verbal and written communication skills
• Strong organization skills and capability to work independently with little direction
• Ability to prioritize and manage time effectively
• Proficient in Microsoft Office

Additional Information

Compensation

• Base rate: $18.00 per hour
• Medical, dental, and vision insurance, company-paid life and disability insurance, Earned Time Off, and 401k retirement plan offered. Employee discount available.

To Apply: e-mail your resume. Join our team and help us “deliver fun”!

ACD will consider all qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, veteran status, or other characteristics protected by law.