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Lodgify

Posted 8 days ago

Open

Customer Onboarding Specialist w/ French

SpainRemote

AI Summary

Onboards new vacation rental customers by guiding account setup, system training, and ongoing follow-up to drive product adoption and upsells.

About this role

⭐Who we are
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.
Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

⭐ About the role
To continue our growth, we are looking for a Product Onboarding Specialist, to join our Onboarding team!
As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.

⭐ How will you make an impact?

  • Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and Spanish.
  • Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey
  • Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
  • Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
  • Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team
  • Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers

    • ⭐ What makes you a great fit?

  • 1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree.
  • Tech savvy with an ability to fully understand our software
  • You have Native/Near native level of English and French. Any other European languages would be an asset.
  • Experience negotiating and handling commercial conversations with customers in a consultative manner
  • Ability to manage multiple accounts at the same time
  • Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
  • Excellent organization skills and detail oriented
  • Fast learner and capable to keep up with a fast growing environment
  • Experience in the vacation rental software industry is preferred

    • Skills

    Account ManagementCross-Functional CollaborationCustomer JourneyFeedback GatheringPhone SupportPipeline ManagementProduct AdoptionSaaS OnboardingScreen SharingUpselling

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