Customer Order Specialist

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More about the role

Job Summary

Provides efficient order management by processing customer orders accurately and in a timely manner. Coordinates with cross-functional teams to ensure smooth order fulfillment and delivery. Resolves customer inquiries and issues related to orders to maintain high satisfaction levels.

Key Areas of Responsibility
• Accepts and validates sales order by checking references and validating relevant information.
• Support Continuous Improvement of Order Management Processes to ensure high Customer Satisfaction with special attention to Ordering & Delivery aspects.
• Manages manual order creation for complex projects, including milestone delivery and billing schedules.
• Checks availability of sales orders and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalates deviations.
• Ensures timely response to customer questions and complaints regarding products and services provided through various channels.
• Processes customer orders accurately and promptly to ensure timely delivery.
• Maintains a clean order book, ensuring no old open orders.
• Monitors order status and communicates updates to customers and relevant stakeholders.
• Resolves order-related issues and discrepancies to maintain customer satisfaction.
• Reports monthly the order receipts, deliveries, sales and stock levels.
• Manages customer master data.

Critical Experiences

• Bachelor's degree in Supply Chain Management, Business Administration, or a related field.

• French language proficiency is a plus.
• 1 to 2 years of experience in order management or supply chain operations, with a focus on customer service and order processing.
• Experience in Continuous improvement or Problem-solving methodologies (Lean/Six Sigma/Agile/…) is preferred but not mandatory.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light up the future.