Posted 2 months ago
Customer Quality Support Advanced Engineer
AI Summary
Leads quality problem solving and root cause elimination for nonconforming products, manages 8D follow-up, implements statistical process control, and supports process release and audit activities.
About this role
-Lead problem solving process to eliminate root causes of nonconforming products for both customer and internal concerns. Ensure all 8D follow up activity and close.
-Communicate with all MC personnel to get supports as needed.
-Maintain good employee relations, which include appropriate responses to employee’s needs and training.
-Implement statistical process control at key process characteristic
-External failure cost control by quick containment actions in the event of customers claims.
-Owner of Process release activity to ensure quality of the process & products from TG3 onwards.
-Support APDS activities related to quality tasks based on AS100 – TG3.
-Support ECR activities related to quality tasks based on AS007
-Drive continuous improvements related to APS (Quality First), including proactive activities within MCs.
-Support an internal audits, customer audits and third-party audits.
-General assignment required by Production /Customer Quality Section Manager.
Skills
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.