Customer Relations Manager

Meat & Rice Co. is a Saudi-based culinary brand specializing in authentic Indian meat and rice dishes, crafted to satisfy the rich and diverse palates of the Kingdom.

We are seeking a dynamic and experienced Customer Relations Manager to join our team in Dammam, Saudi Arabia. As the Customer Relations Manager, you will be responsible for overseeing and enhancing our customer service operations, ensuring exceptional customer experiences, and driving customer satisfaction and loyalty.

• Develop and implement customer service strategies aligned with organizational goals
• Lead and mentor a team of customer service representatives, providing guidance and support
• Analyze customer feedback and data to identify trends and areas for improvement
• Collaborate with cross-functional teams to resolve complex customer issues and enhance service delivery
• Establish and maintain key performance indicators (KPIs) for customer service operations
• Develop and implement training programs to enhance team skills and knowledge
• Manage customer escalations and high-priority cases, ensuring timely and satisfactory resolutions
• Create and present regular reports on customer service performance to senior management
• Stay updated on industry trends and best practices in customer relations management

Qualifications

 

• 5+ years of experience in customer service or customer relations
• Proven track record of developing and implementing successful customer service strategies
• Excellent communication and interpersonal skills 
• Strong problem-solving and conflict resolution abilities
• Demonstrated ability to lead and motivate teams
• Customer service certifications
• In-depth understanding of customer service best practices and customer experience management
• Ability to work in a fast-paced, multicultural environment
• Fluency in English; Arabic language skills are a plus