Posted 4 days ago
Customer Relations Specialist
Saint CharlesOn-siteFull-time
AI Summary
Manages front-desk operations at a clinic, greeting patients, handling check-in and check-out, verifying insurance, collecting co-pays, and scheduling appointments.
About this role
Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller.
Schedule: Monday - Friday 8:00am-4:30pm. Located in Blackhurst Elementary in St. Charles.
Schedule: Monday - Friday 8:00am-4:30pm. Located in Blackhurst Elementary in St. Charles.
Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.
As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.
This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.
This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.
Key Responsibilities
- Greet patients and provide excellent customer service at every visit
- Manage appointment check-in/check-out, including verifying insurance and demographics
- Collect co-pays and complete necessary paperwork
- Answer phones, direct messages, and assist with scheduling
- Keep the front office and waiting areas organized and welcoming
- Enter data accurately into electronic health records (EHR)
- Travel to nearby clinic locations as needed
- Maintain strict patient confidentiality and follow HIPAA guidelines
Skills, Knowledge & Expertise
- High School/GED preferred
- At least one year experience in customer service required
- A valid driver's license and agency established minimum automobile coverage required
This Role Is a Great Match for Someone Who:
- Possesses strong communication and organizational skills
- Is comfortable in a high-traffic, patient-facing role
- Is detail-oriented with basic computer and data entry skills
- Willing to travel locally between clinic sites if needed
Skills
Appointment SchedulingCo-pay CollectionCustomer ServiceData EntryDemographic VerificationEHRHIPAAInsurance Verification
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