Customer Relationship and Tariff Manager

Customer Relationship and Tariff Manager

The role:

Responsible for developing the pricing structure of products/services, managing customer relationships and delivering excellent customer service in order to strengthen customer acquisition and retention, and drive business performance.

Functions:

• Coordinate customer service representatives to effectively deal with enquiries and complaints
• Build and develop relationships with customers; deploy appropriate CRM tools
• Conduct customer analysis, understand customer requirements and develop strategies to strengthen acquisition and loyalty
• Develop the pricing structure for products and services
• Develop commercial strategies to ensure revenue, market share, brand image and saliency targets are achieved
• Conduct market research and collect data regarding energy consumption trends
• Coordinate pricing analysts in conducting research and analysis to guide pricing
• Study sales reports gathered from market to guide pricing model
• Establish and maintain effective communications with various tariff stakeholders
• Adjust/change the pricing structure as required

Qualifications

Requirements:

• Minimum of a 1st degree in Mathematics, Statistics, Business or related discipline
• An MBA or relevant Masters degree will be an added advantage
• Minimum of 8 years marketing and pricing experience desirable
• Must have excellent understanding about the pricing dynamics of energy markets
• Must have excellent understanding about statistical or mathematical models for pricing