Customer Service _HLL

Customer Service _HLL

We are SGS – the world’s leading testing, inspection and certification company.

We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Wherever you are, whatever your industry, our experts worldwide provide specialized solutions to make your business faster, simpler and more efficient.

Receive sample, check TRF & sample size, compare with quotation.
Register job no. on OTS (Applicant, Factory, Buyer, Sample information, Product code)

Prepare SO and send SO, PI to client.
Scan and record file.

Track the order, connect with customers, and notify them of the order's progress in a timely manner.

Update Status on order on OTS

Clarify unclear information of KAM program.

Check client payment status (contract or in advance) and follow debt 

Handle client queries (collect info from related team)
Handle revised, rework report as client request.
Handle internal query on order status.
Monthly/ Weekly summary for account handling, 

Others assignments upon getting request.

Qualifications

University level or higher

Good communication & Office skills

Good in English.