Customer Service Administrator
PortlaoiseOn-site
AI Summary
Manages customer enquiries, order entry, invoicing and CRM records for a waste management company, serving as a phone-line contact and escalating issues to the Customer Relations Team Lead.
About this role
Enva Ireland is seeking a motivated and customer-focused Customer Service Administrator to join our team in Portlaoise. Reporting to the Customer Relations Tean Lead and the Customer Service Supervisor, the successful candidate will play a key role in delivering exceptional customer service to customers across a range of industries. The successful candidate will be responsible for managing customer enquiries, order entry and order management, customer reporting, invoicing, and resolving customer queries, along with the other members of the Customer Service Team
Key Responsibilities
• Deliver excellent customer service to all Enva customers
• Be a point of contact for the Customer Service dedicated Phone Line
• Understand customer needs, queries, and requirements and ensure they are addressed effectively and professionally
• Work as a team with other members of the Customer Service team in managing orders and enquiries received through the Customer Service inbox
• Respond to customer requests or route queries to the appropriate department
• Liaise with the Customer Relations Team Lead regarding escalations
• Accurately enter and manage customer requests for dispatch
• Take ownership of customer concerns and issues
• Support the Accounts Administrator with order completion
• Develop a strong understanding of waste management solutions and ADR requirements
• Identify sales opportunities and refer to Sales Executives
• Maintain detailed CRM records
• Prepare customer reports and support invoicing activities
• Work collaboratively with colleagues across departments
• Undertake other duties appropriate to the role
#ijadvantage
• Be a point of contact for the Customer Service dedicated Phone Line
• Understand customer needs, queries, and requirements and ensure they are addressed effectively and professionally
• Work as a team with other members of the Customer Service team in managing orders and enquiries received through the Customer Service inbox
• Respond to customer requests or route queries to the appropriate department
• Liaise with the Customer Relations Team Lead regarding escalations
• Accurately enter and manage customer requests for dispatch
• Take ownership of customer concerns and issues
• Support the Accounts Administrator with order completion
• Develop a strong understanding of waste management solutions and ADR requirements
• Identify sales opportunities and refer to Sales Executives
• Maintain detailed CRM records
• Prepare customer reports and support invoicing activities
• Work collaboratively with colleagues across departments
• Undertake other duties appropriate to the role
#ijadvantage
Skills, Knowledge & Expertise
- Minimum of 2-3 years customer service or administration experience
- Experience answering high volume of calls
- Excellent verbal and written communication skills
- Professional telephone manner
- Proficient in Microsoft Word, Excel and Outlook
- Strong organisational and time management skills
- Experience with CRM systems is advantageous
- Previous waste industry experience beneficial but not required
Benefits
Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.
Examples of Company Benefits:
Examples of Company Benefits:
- A competitive salary in a growing company committed to our people.
- A competitive holiday allowance.
- Company pension scheme. (if applicable)
- Enhanced family friendly policies.
- Employee Assistance Program
- Employee Life Insurance.
- Bike2Work scheme.
- Free on-site parking.
The successful candidate will be required to complete a pre employment medical assessment, including drug and alcohol testing as part of the recruitment process.
Skills
ADR RequirementsCRM SystemsExcelInvoicingMicrosoft OutlookMicrosoft WordOrder EntryTelephone Handling
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