Posted 4 months ago

Customer Service Administrator

Lisburn, Northern Ireland, United KingdomOn-siteFull-time

AI Summary

A Customer Service Administrator serving as the primary point of contact for customers, managing enquiries, processing orders, and supporting account targets to ensure a seamless order-to-delivery experience.

About this role

Are you a proactive and customer-focused professional looking for your next challenge? An exciting opportunity has arisen for a Customer Service Administrator to join a thriving organisation in Lisburn. This is a pivotal role for someone with strong customer service, account management, or sales support experience who thrives in fast-paced environments and is passionate about delivering exceptional service.

About the Role

In this role, you will be the primary point of contact for customers, ensuring a seamless order-to-delivery experience. You’ll build and nurture long-term relationships, address queries, and provide tailored solutions to meet customer needs. This is an ideal position for someone who enjoys balancing operational efficiency with strategic thinking.

Key responsibilities include:

Managing customer enquiries and providing outstanding service.
Processing orders accurately and ensuring timely delivery.
Building strong customer relationships to drive satisfaction and retention.
Identifying opportunities for upselling and cross-selling.
Supporting sales teams to achieve and exceed account targets.
Collaborating with internal teams to streamline processes and improve workflows.
Maintaining accurate records using CRM and sales software such as Sage.

Requirements

What We’re Looking For

The successful candidate will demonstrate:

Proven experience in customer service, account management, or sales support.
Strong proficiency with CRM systems and tools like Sage or Salesforce.
Excellent verbal and written communication skills.
A hands-on approach, with the ability to problem-solve and think proactively.
Ability to adapt to new technologies and contribute to process improvement.
A team-player mentality with the confidence to work independently.

Desirable:

Experience in distribution, logistics, or manufacturing industries.
Customer service or sales-related qualifications.
Familiarity with process automation tools.

This role offers an excellent opportunity to grow your career in a supportive and collaborative environment while contributing to the success of a dynamic team.