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Acme

Posted 11 months ago

Open

Customer Service Advisor

BostonOn-siteFull-time

AI Summary

Provides multi-channel customer support, troubleshooting online ordering and account issues, resolving complaints, and documenting interactions to improve service processes.

About this role

About Us:
We’re dedicated to providing reliable, friendly service with a focus on quality and customer satisfaction. Whether you’re stopping by, ordering in, or on the go, we aim to deliver a seamless and enjoyable experience every time. Join us as we bring convenience, care, and a personal touch to everything we do.

Job Responsibilities

  • Handle customer inquiries via phone, email, and chat with professionalism and patience
  • Provide technical support for online ordering systems and customer account issues
  • Resolve customer complaints and escalate complex issues to management when necessary
  • Document customer interactions and contribute to improving our service processes

    • Requirements

  • Some experience in restaurant or retail customer service environments
  • Previous customer support role tenure of at least 18 months
  • Excellent problem-solving skills and ability to de-escalate difficult situations
  • Strong communication skills and patience when dealing with frustrated customers

    • Skills

    Account TroubleshootingChat SupportCustomer Relationship ManagementDe-escalationDocumentationEmail SupportOrder Management SystemsPhone SupportProblem SolvingTicketing Systems

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