Posted 10 months ago
Customer Service Advisor
AI Summary
Handles customer interactions via phone, email, and live chat to resolve issues, guide product selection, and deliver a seamless experience for a plumbing retailer.
About this role
🚀 Step Into Your Next Chapter: Build Your Career with Victorian Plumbing!
Calling All Customer Service Superstars – Discover Your Career Upgrade in Leyland!
Looking for a fresh challenge and real progression? Victorian Plumbing in Leyland is inviting dedicated Customer Service Superstars to join our award-winning team and become part of our continued growth story.
We’re not just filling roles; we’re investing in individuals who will define our success. This is your opportunity to move beyond the routine and step into a career that offers genuine progression, competitive rewards, and a supportive culture that champions your success.
🌟 The Victorian Plumbing Advantage: Where Great Careers Kickstart!
Joining us on Monday 12.10.2026 means becoming part of a forward-thinking, people-first business. We offer much more than a job; we offer a career you can grow with:
💰 Financial & Schedule Flow
Accelerated Earning: Enjoy a competitive salary of £27,545.76 (£13.20 p/h) plus a robust Monthly Bonus Scheme to maximise your earnings from day one.
Work-Life Balance Built-In: Our predictable 5-Week Shift Rotation includes only one late-shift week and one full weekend out of five, so you can plan life with confidence.
Generous Leave: Enjoy annual leave that grows with your service.
🌱 Growth & Wellbeing Investment
Clear Progression Pathways: We proudly develop our talent from within, offering structured training and clear routes for growth.
Premium Wellness Package: Benefit from Free On-Site Gym Access, Healthcare Cash Plans, and an Employee Assistance Programme.
Daily Comforts: Enjoy free tea & coffee, and exclusive high street discounts, helping your paycheck go further.
🎯 Your Mission: Driving World-Class Customer Experiences
As a vital link between our products and our customers, you’ll ensure every interaction delivers a seamless experience. You’ll make a tangible difference by:
Engaging and Elevating: Connecting with customers via phone, email, and live chat to deliver solutions that earn 5-star reviews.
Expert Consulting: Guiding customers to their perfect bathroom fit, from advanced shower systems to elegant roll-top tubs.
Achieving Goals: Meeting KPIs and SLAs consistently and efficiently.
Team Collaboration: Sharing ideas and best practices to continuously improve our service and team performance.
The Logistics & The Talent We Seek:
We’re seeking motivated individuals with a strong foundation in customer service or contact centres (experience preferred but not essential). You’ll be computer literate, adept at multitasking, and, most importantly, possess a genuine passion for problem-solving and a desire to create satisfying customer journeys.
Location: Leyland, Lancashire
Salary: £27,545.76 (£13.20 p/h)
Start Date: 12 October 2026
Hours: 40 per week
Shift Example (5-week rotation): Your shifts will cover the full opening hours, consisting of one week of 12:30 – 21:00 shifts, one week of 09:30 – 18:00 shifts, and two weeks of 08:00 – 16:30 shifts.
🤝 Our Commitment to You: Inclusive Growth
At VictorianPlumbing.co.uk, we’re proud to foster a fair, enriching, and inclusive workplace where everyone is respected and celebrated. As a Disability Confident Committed Employer, we’re dedicated to ensuring our recruitment process is accessible to all. If you require adjustments, please let us know.
Please Note: VictorianPlumbing.co.uk is unable to sponsor work visas for international applicants currently.
READY TO TAKE YOUR NEXT STEP?
APPLY NOW and let’s create something brilliant together!
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Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.