Posted 6 months ago
Customer Service Advisor - German 2026
Quezon CityRemoteFull-time
AI Summary
Customer Service Advisor handling consumer inquiries and issue resolution via multiple channels, providing Level 1 support and ensuring proper escalation procedures.
About this role
Job Title:
Customer Service Advisor - German 2026Job Description
The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.Location:
PHL Quezon City - E-Commerce Bldg 1, Ground FlrLanguage Requirements:
Time Type:
Full timeSkills
Case ManagementCustomer Satisfaction MetricsEscalation ProceduresGerman LanguageMulti-channel SupportTroubleshooting
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Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.