Customer Service Agent

Customer Service Agent

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

Job Title: Customer Service Agent

Job Location: SAN JOSE CA 95113

Job Duration: 12+ Months

Job Hourly Rate: $17.13/HR W2

As a Support Operations Specialist you will support Android app developers who publish apps to the Play store as well as troubleshoot code-level issues. Through email and chat, you will resolve issues related to uploading, publishing, and maintaining apps on the Play Store. You will interact with the Support Operations team, as well as key client stakeholders as needed, to help resolve developer inquiries. Successful applicants are customer-focused and passionate about assisting developers with timely resolution of their app publishing issues.

Key Responsibilities

• Troubleshoot app-level API implementations and related issues

• Provide email and real time chat support to Play Developers

• Collaborate with cross-functional resources to bring issues to resolution with an aggressive service level

• Assist with creation and maintenance of online documentation for Play

• Identify needs and collaborate on projects to improve support tools and processes

Skills and Experience

• High School Diploma or GED

• At least 1 year experience in customer service environment providing support via phone, email or live chat

• At least 1 year programming or API level tech support experience

• Proven ability to identify and troubleshoot technical issues quickly and efficiently

• Ability to communicate technical concepts clearly and effectively

• Ability to prioritize tasks and manage time effectively

• Knowledge of the app industry

• Experience or interest in developing mobile applications

• Strong attention to detail and sense of responsibility

• Understanding of customer support best practices and familiarity with customer support success metrics

Additional Information

Namratha Gandavarapu
Sr. Recruiter
Direct: 317-210-8733