Posted 1 day ago

Customer Service Agent

DurhamOn-site

AI Summary

A Customer Service Agent at Breedon Group handles client inquiries and coordinates with sales, operations, and transport teams to manage product deliveries across the region, ensuring high service standards.

About this role

As a Customer Service Agent based at Durham Gate, Spennymoor, you enjoy working in a fast-paced environment alongside a close-knit group of colleagues.

You will demonstrate confidence in handling challenges, making prompt and informed decisions while maintaining a consistently positive and professional approach. Your role will involve liaising with clients and collaborating with our sales, operations and transport colleagues coordinating product deliveries, ensuring each day brings a varied and dynamic workload.

Key Responsibilities

As our next Customer Service Agent, you’ll be the first point of contact for all sales and distribution queries and be responsible for the skillful and efficient delivery of products form our Quarries, asphalt and concrete plants across the Region, whilst placing the highest importance on our sustained standards of excellence.

Interested in…?

Joining the UK’s largest independent construction materials group
Security and stability of a market leading PLC
Standout employee support to develop your skills both personally & professionally
Competitive benefits associated with being an employer of choice

Skills, Knowledge & Expertise

Knowledge of the Construction & Transport industries (not essential)
Experience in transport planning and can demonstrate knowledge of road haulage
A hard-working approach with a can do attitude
Ability to manage competing deadlines & anticipate problems and potential solutions
Effective communication & exceptional customer service skills
Excellent attention to detail & good computer skills

Benefits

A tailored, competitive salary
Company Pension Scheme
25 days annual leave, plus bank holidays on top
Share Saver Scheme participation
Company Life Assurance Scheme
Access to our Employee Assistance Programme for health and wellbeing support
Discounts on a wide range of products through our employee benefits platform
Broad learning opportunities and career progression pathways.

Diversity Statement:
At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.

Join Us:
If you're looking for a role that challenges you, offers progression, and contributes to building better futures, we'd love to hear from you. This position is an opportunity to grow your career within a supportive and dynamic environment at Breedon Group.

Application Process:
Ready to make a meaningful difference? Apply now by submitting your CV and cover letter. We look forward to considering your application and potentially welcoming you to our team.