Posted 17 days ago
Customer Service Agent
South AfricaRemoteFull-time
AI Summary
Customer Service Agent handling UK customer queries via chat, email, and phone, logging cases in a CRM, resolving complaints, and escalating issues as needed.
About this role
Salary: R23 000 – R25 000 per month
Remote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa.
Role overview
You'll be the first friendly voice UK customers hear, resolving queries and keeping them happy across chat, email and calls.
Key responsibilities
- Respond to customer queries via live chat, email and phone
- Log and track cases accurately in the CRM
- Resolve complaints calmly and escalate where needed
- Follow up to confirm issues are fully resolved
- Spot recurring issues and flag them to the team
What you'll need
- Experience in a customer-facing or support role
- Familiarity with CRM or helpdesk software
- Clear, friendly written and spoken English
- Reliable home internet and a quiet space for UK-hours work
- Patience under pressure and a problem-solving mindset
Nice to have
- Experience in a UK-facing support role
- Familiarity with Zendesk or similar tools
- Exposure to live chat support
What's on offer
A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with training and a clear path to grow within the team.
Skills
Case TrackingCRMHelpdesk SoftwareLive Chat SupportZendesk
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Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.