Customer Service Agent - Car Rental Industry

Job Title: Customer Service Agent

Hours: Monday to Friday 8.30am to 5.00pm

Location: Bathgate

Salary: £26,545.50

Role Overview:

As a Customer Service Agent, you are responsible for looking after our customers rental needs on a day to-day basis. You will be working in a fast-paced environment where customer requirements are constantly changing, providing a high level of customer service. You will support the customer from their initial enquiry to end of rental off hire, ensuring any customer queries are dealt with. A Hire Administrator plays a key role in the delivery of both fleet and revenue goals. As a Hire Administrator, it is vital that you follow and comply with all relevant legislations.

Responsibilities:

• Receiving and dealing with both calls and emails from customers requiring assistance
• Dealing with customers who attend the store in a professional manner
• Arranging vehicle change overs and vehicle rotation for customers
• Identifying vehicles requiring service and MOT, booking them in and communicating this with our customers
• Dealing with the processing of new rentals, and off-hires
• Processing hire invoices for customers
• Managing and processing jobs for vehicles off the road
• Managing and processing breakdowns for customers
• Any other relevant tasks supporting the wider business

Required skills & Experience:

• Computer Literate
• Excellent communicator with customer service experience
• Friendly, positive ‘Can-Do’ attitude, with a ‘yes’ approach to our customers
• Full Driving License
• Looking to take an active role in the development and growth of our business

Great rewards for great work:

Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.

We offer:

• 33 days holiday inclusive of bank holidays
• Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing.
• Employee discounts on car rental across Avis Budget Group (including Zipcar).
• Private health care
• Please ask for a full list of benefits if required

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

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BathgateWest LothianUnited Kingdom