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Posted 3 months ago

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Customer Service Ambassador

MonterreyRemote

AI Summary

A customer service representative delivers outstanding service via phone, email, and chat, troubleshoots issues, and collaborates with internal teams to support customers in assigned language regions.

About this role

The Role:

We’re looking for enthusiastic and customer-focused individuals to join our international support team.

Key Responsibilities:

  • Deliver outstanding customer service via phone, email, and chat

  • Support customers in your assigned country/language region

  • Troubleshoot issues and provide timely, effective solutions

  • Collaborate with internal teams to ensure smooth customer experiences

  • Maintain accurate records and follow up on customer interactions

Requirements:

  • Fluent in English and Spanish

  • Strong communication and problem-solving skills

  • Previous experience in customer service, ideally in software or hardware support

  • Self-motivated, organized, and able to work independently


Skills

Customer RecordsCustomer ServiceEmail SupportLive ChatPhone SupportTroubleshooting

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