Customer Service Analysts

Role--Customer Service Analysts

Location- EL PASO ,TX

Must be from Medical or pharmaceutical industry
Job Description/requirements:

Profile: Customer Service Analysts / Contact Center
Skillset required:
Productivity Management:
• Making outbound phone calls to our members and prescribers
• Utilizing multiple software systems to complete Medicare Enrollment case reviews
• Meeting or exceeding government mandated timelines
• Complying with turnaround time, productivity and quality standards
• Conveying resolution to beneficiary or provider via direct communication and professional correspondence
• Acquiring and maintaining basic knowledge of relevant and changing Med D guidance
Required Qualifications:
• Ability to effectively communicate with members and prescribers while managing multiple software systems
• Accountable and results driven
• Critical thinker/problem solver
• Receptive to constructive feedback and flexible in adapting to change
• Ability to effectively plan, prioritize, and organize time and workload
• Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
• Proficient in navigation of multiple computer applications
• Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
• Ability to type more than 30 WPM
Preferred Qualifications:
• At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
• Six months of PBM/pharmaceutical related work strongly desired
Education:
• High School Diploma or GED required
• Bachelor’s degree in related field or equivalent work experience preferred

Qualifications

Role--Customer Service Analysts

Location- EL PASO ,TX

Must be from Medical or pharmaceutical industry
Job Description/requirements:

Profile: Customer Service Analysts
Skillset required:
Productivity Management:
• Making outbound phone calls to our members and prescribers
• Utilizing multiple software systems to complete Medicare Enrollment case reviews
• Meeting or exceeding government mandated timelines
• Complying with turnaround time, productivity and quality standards
• Conveying resolution to beneficiary or provider via direct communication and professional correspondence
• Acquiring and maintaining basic knowledge of relevant and changing Med D guidance
Required Qualifications:
• Ability to effectively communicate with members and prescribers while managing multiple software systems
• Accountable and results driven
• Critical thinker/problem solver
• Receptive to constructive feedback and flexible in adapting to change
• Ability to effectively plan, prioritize, and organize time and workload
• Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
• Proficient in navigation of multiple computer applications
• Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
• Ability to type more than 30 WPM
Preferred Qualifications:
• At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
• Six months of PBM/pharmaceutical related work strongly desired
Education:
• High School Diploma or GED required
• Bachelor’s degree in related field or equivalent work experience preferred

Additional Information

Contact - 315-602-2419