Customer Service Assistant

Job Description:

PRIMARY FUNCTION:

The primary function of a Customer Service Assistant is to provide administration support to the Customer Service department.

DUTIES AND RESPONSIBILITIES:

• Provide back-up assistance to the Customer Service Representative for load entry
• Maintain various management reports on a periodic basis
• Perform all necessary pre-calls, which include but not limited to: calling consignees for delivery appointments and directions; updating the MIS information in a timely and accurate manner; and sending information the drivers if the load has already been dispatched
• Provide information to customers inquiries and redirect if necessary • Other duties as assigned

MINIMUM QUALIFICATIONS/EXPERIENCE:

• High School Diploma required
• Ability to use Microsoft Office product efficiently and effectively
• Fluent keyboard proficiency and 10-key
• Excellent interpersonal skills
• Ability to plan, organize, be attentive to detail, and possess excellent problem-solving skills •
• Possess courteous, yet assertive telephone personality •
• Ability to function in a fast-paced work environment and tolerate stress

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Must be able to sit and use a telephone and computer simultaneously for extended periods of time
• Must be able to speak and hear clearly in a high volume telephone environment

TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.