Customer Service Assistant

Customer Service Assistant

At BrandWhizz we focus on making sure our clients get the best results as the given experience they acquire, by balancing their reputation and brand awareness which are both important for our company.

We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Salary range: $39000 - $49000 per year.

Responsibilities:

• Receive and resolve, within established guidelines, customer issues, questions and concerns.
• Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
• Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
• Download, distribute, and answer all customer questions received via email.
• Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
• Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.
• Perform other duties and responsibilities as required or requested by management.
• Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.

Qualifications

• Experience creating and maintaining productive client relationships is a plus.
• Able to implement solutions to general and specific customer concerns.
• High School Diploma or GED.
• Proficient in Microsoft Outlook, Microsoft Word, and Excel.
• Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
• Possess good organizational skills and record-keeping skills.
• Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.
• Good problem-solving ability.
• Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset;
• Previous experience in customer services or contact centers preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.