Posted 14 months ago
Customer Service Assistant - Part-time (Kowloon Bay Store)
Hong KongOn-sitePart-time
AI Summary
A Customer Service Assistant at Decathlon Hong Kong supports the checkout and service desk, greeting customers, processing payments and returns, preparing Click & Collect and online orders, and assisting with exchanges.
About this role
Your Purpose
As a **Customer Service Assistant , you will support our users in the ** checkout and service desk area — ensuring a fast, smooth, and helpful experience every time.
What You’ll Be Doing
- Greet users and assist with purchases
- Process payments, returns, and answer simple queries
- Prepare Click & Collect and online orders
- Help with product exchanges and size suggestions
- Support your team during busy weekends and holidays
Requirements
Who You Are
- Enjoy helping people and solving everyday problems
- Responsible, polite, and detail-focused
- Able to work **at least 2 shifts per week **, including one weekend
- No prior experience required — training will be provided
- Experience in customer service or retail can be helpful but not required
- Basic knowledge of sports products or involvement in sports activities is welcomed
- Any sports certifications or training (e.g., coaching, fitness instruction) are a positive addition
Benefits
Why Join Us?
- Flexible working hours
- Sport allowance and staff discount
- Energetic team and meaningful work
- A place to grow and build confidence
Join the Sport Service Team
If you like people and like sport — this is for you!
Apply now and be part of something active.
Skills
Click & CollectPOsProduct ExchangesReturns ProcessingSize Recommendations
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.