Customer Service Assistant (Shopify E-commerce)

About the Role:

We are looking for a detail-oriented Customer Service Assistant to join our team. This role involves managing ** order status updates, Shopify orders, vendor communication, invoice reconciliation, and purchase order tracking.** The ideal candidate should be highly organized, proactive, and experienced in handling customer service emails and vendor interactions.

Key Responsibilities:

• Process and update **Shopify orders **, ensuring accuracy and timely fulfillment.
• Communicate with vendors to coordinate shipments, track orders, and resolve issues.
• Manage customer inquiries via **email and other communication platforms **.
• Reconcile invoices and track purchase orders (POs).
• Utilize Excel, Shopify, VRP, Brightpearl, Slack, and Front App to manage workflows.
• Ensure seamless coordination between vendors, customers, and internal teams.

Requirements

Requirements:

• Previous experience in **customer service, e-commerce, or order management **.
• Proficiency in **Shopify **, with experience handling orders and vendor communication.
• Strong skills in **Excel, VRP, Brightpearl, Slack, and Front App **.
• Excellent communication skills, both written and verbal.
• Ability to work independently in a remote environment and manage tasks efficiently.

Benefits

What We Offer:

• Remote work opportunity with a flexible and collaborative team.
• Competitive compensation based on experience.
• A dynamic and fast-paced work environment.