Customer Service Assistant (Shopify E-commerce)
PhilippinesRemoteFull-time
AI Summary
Customer Service Assistant for Shopify e-commerce handles order updates, vendor communication, invoice reconciliation and PO tracking, supporting customers and internal teams to ensure smooth order fulfillment.
About this role
About the Role:
We are looking for a detail-oriented Customer Service Assistant to join our team. This role involves managing ** order status updates, Shopify orders, vendor communication, invoice reconciliation, and purchase order tracking.** The ideal candidate should be highly organized, proactive, and experienced in handling customer service emails and vendor interactions.
Key Responsibilities:
- Process and update **Shopify orders **, ensuring accuracy and timely fulfillment.
- Communicate with vendors to coordinate shipments, track orders, and resolve issues.
- Manage customer inquiries via **email and other communication platforms **.
- Reconcile invoices and track purchase orders (POs).
- Utilize Excel, Shopify, VRP, Brightpearl, Slack, and Front App to manage workflows.
- Ensure seamless coordination between vendors, customers, and internal teams.
Requirements
Requirements:
- Previous experience in **customer service, e-commerce, or order management **.
- Proficiency in **Shopify **, with experience handling orders and vendor communication.
- Strong skills in **Excel, VRP, Brightpearl, Slack, and Front App **.
- Excellent communication skills, both written and verbal.
- Ability to work independently in a remote environment and manage tasks efficiently.
Benefits
What We Offer:
- Remote work opportunity with a flexible and collaborative team.
- Competitive compensation based on experience.
- A dynamic and fast-paced work environment.
Skills
BrightpearlExcelFrontInvoice ReconciliationPurchase OrdersShopifyShopify OrdersSlackVendor CommunicationVRP