Posted 7 days ago
Customer Service Associate
AI Summary
Processes elementary insurance tasks for US-based insurance clients, communicating in English, meeting quality and time deadlines, following established procedures and information security policies, and assisting in training team members.
About this role
Come Join ReSource Pro!!
Your Role...
This position is onsite at our office in Belgrade.
In this role, you will be...
- Communicating with clients using clear, polite, and well-organized English
- Providing a high-level of client service to a variety of US-based insurance clients
- Proactively troubleshooting and resolving potential issues
- Promptly responding to client requests and quickly resolving problems as they arise
- Collaborating with our global team of insurance experts in China, India, and the United States
- Conducting assigned auditing
- Collecting and analyzing work production data
- Assisting in effectively training other team members
What You Need to be Successful...
- Secondary education, four-year duration (vocational, artistic, secondary school)
- Computer Literacy and Typing Skills
- English proficiency - reading, writing
- Microsoft Office Skills
What you get...
- 100% paid employee supplemental medical
- Employee life insurance
- 23–24 days of vacation
- 5-days fully covered Sick Leave
- Flexible work hours
- Gym benefit available
- Presents for new parents
- Referral bonus
- Lunch in the office twice a month
- Beverages and snacks in the office
- Sports booked times and spaces
- Behavioral Interview with Talent team
- At-Home Practical Assessment
- In-Person Hiring Manager Interview
- Criminal Background Screen
- Offer
About ReSource Pro:
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills
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