Customer Service Associate

Overview

Waterway Carwash is looking to hire a part-time Customer Service Representative (CSR) to work at our Corporate Office in Chesterfield, MO!

The CSR is part of our Marketing and Customer Service Team and provides outstanding customer service via e-mail and telephone to customers and members of our loyalty programs. The CSR plays a vital role in supporting customer satisfaction and retention by building strong relationships, delivering a high-quality experience, and maintaining and growing long-term membership engagement. Strong candidates will demonstrate attention to detail, self-motivation, strong organizational skills, excellent time management, and a desire to grow both personally and professionally.

This position is a part-time, 4 days per week, Monday through Thursday. Availability for additional hours as needed is preferred. This position is onsite based at our Chesterfield administrative support office, and reports to the Customer Service Supervisor.

Compensation and Benefits:

• Competitive compensation rate starting at $18/hour, depending on experience

• Paid time off – Eligible to earn PTO based on the number of hours worked • Tuition Assistance Program available – up to an additional $2/hour or $4,000 per year • Waterway Membership - free car washes and gasoline discounts

About Waterway Gas & Wash:

Waterway® Carwash has been combining the Best People with the Best Technology to deliver the Best Car Wash Experience in the industry for 55 years. Our attention to detail means our customers can be assured that their car receives the best care. We don’t settle for anything less, and neither do they.

More than 1,500 team members operate 30 (and growing) Waterway locations across five major metropolitan markets: Chicago, Cleveland, Denver, Kansas City, and St. Louis. Waterway locations offer a mix of exterior express and full-service car wash services, as well as gasoline and retail convenience stores. Learn more about Waterway at www.waterway.com

Responsibilities

• Deliver exceptional service through clear, professional communication while managing a high volume of customer calls and emails

• Demonstrate patience, empathy, and professionalism, especially in complex or challenging interactions

• Work both independently and collaboratively to resolve customer questions and concerns efficiently

• Accurately maintain customer account information and interaction history using CRM tools

• Support the Marketing team with loyalty programs and the execution of sales and marketing initiatives

• Actively support customer retention by identifying needs, resolving concerns, and reinforcing the value of ongoing membership

• Recognize opportunities to improve customer experience and contribute ideas that strengthen long-term engagement

• Help turn customer feedback into positive outcomes that build trust and encourage continued loyalty

Qualifications

• Must be at least 16 years of age or older • Must have a high school diploma/GED or above • Minimum 6 months of customer service and relationship -building experience • Experience with the Microsoft Office Suite (Outlook, Word, Teams, Excel) • Availability to work a consistent schedule, Monday through Thursday (4-hour shifts), onsite at our corporate office. • Valid U.S. driver’s license with an acceptable driving record • Authorization to work in the U.S. without current or future sponsorship • If selected to be hired, willingness to submit to a drug screening and full background check

Physical Requirements

• Environmental – office based, with requirement to be able to work onsite at locations outside for limited periods of time.• Physical – must be able to walk, sit for extended periods of time.• Vision and Hearing – far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds.• Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.• Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule.

EEO Statement

Waterway Carwash is an Equal Opportunity / Drug-Free Workplace employer. If you require an accommodation or assistance to complete the application process, please contact recruiting@waterway.com.