Customer Service

Customer Service

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.

• Client Facing Service Professionals handle incoming phone calls regarding various service inquiries on Bank accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.

• Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries.

• Experience in Debit/Credit Card/Retail bank servicing is a plus and candidates may be eligible for transition to Client’s Card Servicing team after achieving 4 months of experience in Client Facing environment.

• Ability to contribute in a fast paced, team-oriented environment.

• Aptitude to multi-task and adjust quickly to change in a busy financial service center

Qualifications

• Bachelor’s Degree

• 2+ years of industry related experience

• Series 7 licensed

• Client Facing
• Cold-calling
• Excellent Communication skills

Additional Information

Please contact:

Shakti Ghodadra

973-637-1918

shakti.ghodadra(@)collabera.com