Posted 3 months ago
Customer Service
AI Summary
A contractor will provide customer service for a recruiting and staff-augmentation company, handling claims reviews, payment research, provider-network investigations, and escalations using system tools to meet productivity and quality goals.
About this role
Customer Service
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Customer Service needs 1-2 years experience
Customer Service requires:
- call center
- customer service
- Knowledge of vision benefits and/or insurance industry a plus
Customer Service duties:
- Review claims details, research payment issues, investigate provider network details
- Use system tools as appropriate to escalate issues between the various functional areas within EyeMed
- Must meet Customer Care Center productivity and quality goals
Additional Information
$13/hr
6 months
Skills
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Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.