Posted 5 months ago
Customer Service
AI Summary
Handles customer inquiries via live chat and WhatsApp, resolving issues and following up to ensure service quality while collaborating with other departments and adhering to SOPs.
About this role
JOB OVERVIEW:
Work from home, need to have your own private room and PC/Laptop to work. Handle Livechat/Whatsapp to chat with customers (no phone calls) and some daily tasks. Able to work in morning shifts and night shifts.
JOB RESPONSIBILITIES:
Handle Livechat/Whatsapp to chat with customers (no phone calls) and some daily tasks.
Reliable and trustworthy in handling customer information and resolving inquiries professionally.
Able to handle a high volume of customer interactions while maintaining accuracy, efficiency and quality service.
Responsible and accountable for customer issues, follow-ups, and service outcomes.
Disciplined in following SOPs guidelines to ensure consistent customer experience.
Good team collaboration with other departments.
Willingness to learn new systems, tools, and methods for continuous improvement.
JOB REQUIREMENTS:
Can communicate verbally in Chinese.
Can understand & write in these 3 languages (English, Chinese, Malay)
Know how to use a PC/Laptop
Have basic Excel/Word knowledge
Can handle job involving repetitive tasks
Fast typing speed
Skills
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Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.