Customer Service Casual (short term)

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

We are looking for a Customer Service Casuals (short term) to assist our Customer Service team during our peak sale period. Located at our Rosebery office, this role is perfect for anyone who thrives in a fast-paced environment and wants to kickstart their career in the fashion industry.

About the Role

• This role will run from mid October through to end of January.
• Minimum 3 days a week availability required - Monday and Thursday essential
• Shifts will be between 7am and 5pm, Monday to Friday.

Main Responsibilities

• Communicating with customers & ensuring customer satisfaction on emails & live-chat
• Handle customer queries professionally, provide knowledgeable solutions and follow up as required
• Ensuring customer profiles & communication is documented
• Working with the returns team on processing returns & faulty replacements
• Provide backup and support to other Customer Service team members as/when requested

Requirements

• Previous customer service experience (either online or in-store)
• Strong organisational skills, ability to multi-task & show initiative
• Experience in a fast paced working environment
• Excellent communication skills
• Excellent attention to detail
• Strong grammar skills
• Comprehensive computer skills with an iMAC

Benefits

• Stunning new office located in Rosebery with on-site parking available
• Flexibility with working days
• Full access to White Fox Wellness, including on-site pilates, newly equipped gym, and sauna
• Unlimited access to the in-house coffee bar and kitchen stocked with a selection of treats
• Regular team events and internal celebrations