Customer Service Coordinator

Purpose of Role

Primary internal point of contact for a defined customer base, working with and supporting internal and external teams to achieve business objectives and service goals.

Key tasks include handling day-to-day customer enquiries, management of orders through the supply chain, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging situations.

The focus is to deliver world-class customer service in a fast-paced environment to delight customers and grow our business.

Key Accountabilities & Responsibilities

• Dealing with customers (monitoring orders, requests, queries, and complaints)

• Works closely with Sales Representatives to ensure customer satisfaction and problem-solving

• Cooperation with other departments (accounting, planning, warehouses) in order to provide prompt service to the customer

• Assist in Tenders preparation

• Build relationships with customers through follow-up of services

• Assist management in developing and reviewing the sales figures

• Assist in customized and/or ad hoc reports.

Qualities/Attributes

• Ability to demonstrate how our corporate values will be applied in the workplace: Caring, Challenging, Trusted, Responsive and Tenacious.
• Proven track record of performing at a high level in a fast paced customer service environment.
• Working with Integrated Business Systems.

Skills

• Microsoft Office
• Working knowledge of SharePoint, CRM
• Problem-Solving Abilities
• Strong verbal and written communication skills
• Collaboration and the ability to work effectively within a team

Qualifications:

• Educated to A level standard or equivalent
• Evidence of continuous learning and development

We offer:

• A competitive salary based on experience and skills
• Excellent working environment
• Private Health Coverage
• Ticket restaurant
• Work from the office with flexibility
• Continuous Growth Opportunities
• Learning Fridays
• Wellbeing activities
• Fresh Fruits Program